Swahili Fluent Customer Support Executive Job Vacancy At Believe Resourcing Group
Swahili Fluent Customer Support Executive Job Vacancy At Believe Resourcing Group
Overview
In today’s digital world, the current world of work and the 4th Industrial Revolution, we are determined and committed to maintaining the “Human Touch” in our recruitment process. People are the core elements of any business, people are unique, and that is the way that they should be made to feel. Believe Resourcing, although using automated processes and systems that keep us ahead in the current world of work and relevant to the 4th Industrial Revolution, we build on our foundation of passion, heart, thoughtful & thorough research, integrity and a deep understanding of the needs for both our candidates and clients, to create a positive and stress-free recruitment experience.
- Human Resources Services
- Company size
- 2-10 employees
- Specialties
- Recruitment, Headhunting, Talent Acquisition, Executive Search, Due Diligence, Rapid Shortlisting, Recruitment Process Outsourcing , Virtual Workforce, RPO, Talent Sourcing, Tech Sourcing, Tech Recruitment, Technical Recruitment, Technology, Technology Recruitment, Travel and Tour, Hospitality Recruitment, and Travel and Tourism
Locations (1)
Believe Resourcing
Melkbosstrand, 7441, ZA
About the job
About Our Client
- Our client is a rapidly expanding Financial Services provider based in Malaysia. They are looking for Customer Support Executives to join their team.
Responsibilities
- You will be responsible for providing support and issue resolution by ensuring excellent service were provided across all types of communications with existing clients in each region
- Answering clients about all technical support questions
- Processing requests
- Supporting the Company’s good image
Duties Swahili Fluent Customer Support Executive Job Vacancy At Believe Resourcing Group
- To process client’s requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail
- To escalate the issue to the appropriate specialist when needed via SalesForce or Jira
- To update clients on their request status accordingly
- To constantly verify documents submitted by clients within specific regions on anhourly basis
- To prepare and interpret reports and documentation as required in the role withacceptable detail and accuracy
- To understand the Company’s business functions & roles by attending companyseminars and meeting the required assessment target
- To achieve quarterly KPI targets set by CS Manager
- To perform other ad hoc tasks assigned by the manager
Job Requirements
- Good communication skills in English and Swahili language
- Strong client-facing and communication skills
- Troubleshooting and multi-tasking skills
- Customer service orientation
- Bachelor Degree/ Diploma in Business Administration or related field
- Self-motivated and highly reliable
Benefits Swahili Fluent Customer Support Executive Job Vacancy At Believe Resourcing Group
- Salary up to MYR 4K
- Relocation flight ticket at pay and claim basis.
- No relocation fees.
- Work 5 days and rest 2 days
- Additional shift allowance for night shift & weekend shift
- Dental & Optical benefits
- 21 days of Annual leave
- Complimentary leave during Christmas (25-31 Dec)
The candidate is required to relocate to Malaysia and work at the Clients office in Kuala Lumpur, Malaysia.
Desired Skills and Experience
Customer Services
