Customer Support Associate Job Vacancies At SAP
Customer Support Associate Job Vacancies At SAP
Overview
At SAP, our purpose is to help the world run better and improve people’s lives. Our promise is to innovate to help our customers run at their best. SAP is committed to helping every customer become a best-run business. We engineer solutions to fuel innovation, foster equality, and spread opportunity across borders and cultures. Together, with our customers and partners, we can transform industries, grow economies, lift up societies, and sustain our environment. #TheBestRun SAP privacy statement for followers: www.sap.com/sps
- Industry
- Software Development
- Company size
- 10,001+ employees
- Specialties
- ERP, Financials, Business Intelligence, Procurement, HCM, SCM, business, planning, efficiency, sustainability, innovation, analytics, reporting, and dashboarding
About the job
Requisition ID: 361671
Work Area: Customer Service and Support
Expected Travel: 0 – 10%Career Status: Graduate
Employment Type: Regular Full Time
Career Level: T1Hiring Manager: May Wang
Recruiter Name: Judy Liu
Key Responsibilities & Tasks
- Provide inbound and outbound (phone, email, web form, chat, community) application/ functional support and resolution to customers (external and internal) while presenting the company in a positive and fair manner with timely updates and knowledgeable answers.
- Collaborate, coordinate, and escalate on customer issues acting as a customer advocate while working with all departments.
- Support customers with functional questions displaying exceptional customer service, knowledge and oral/ written communication skills.
- Obtain detailed and accurate information relating to the business impact of customer’s technical issues utilizing effective questioning techniques.
- Seek out opportunities to add value to customers during all interactions.
- Diagnosing and anticipating current and future customer learning needs and provide assistance with both.
- Documents and recommends necessary corrections and additional requirements to complete process in a timely manner.
- Be aware of, and comply with, all corporate policies.
- Reach a daily target in an efficient way maintaining high quality standards.
Skill Set Required Customer Support Associate Job Vacancies At SAP
- Customer focused.
- Excellent communication skills.
- Capable of following specific instructions in order to assist our customers.
- Open to work with colleagues across the globe.
- Multitasking.
- Maintain confidentiality, including, but not limited to, end-user financial information and client policies and procedures
- Ability to perform repetitive tasks with a high degree of accuracy
- Collaborative and team player.
Experience & Educational Requirements
- Experience in Customer Service is a plus.
- Language:
- Fluent Japanese.
- Fluent English is a plus
Please Note Customer Support Associate Job Vacancies At SAP
SAP has implemented temporary changes to SAP’s internal transfer policy applicable to transfer offers made on or after August 1, 2022 and effective globally within SAP except in the following countries, where the new compensation is still effective as of the transfer date: Germany, France, Netherlands, Austria, Brazil, Czech Republic due Workers Council agreements or country laws. The policy change provides that if transfer offer includes a change in compensation, such change will be effective as of January 1, 2023 without retroactive application, regardless of the transfer start date. The successful candidate will continue to receive their current compensation until December 31,2022 assuming they remain in the role, and will remain eligible for the 2023 annual salary review in its ordinary timing. Customer Support Associate Job Vacancies At SAP
SAP’S DIVERSITY COMMITMENT Customer Support Associate Job Vacancies At SAP
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company. SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.comSuccessful candidates might be required to undergo a background verification with an external vendor. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy
